1. Home
  2. Privacy Policy
Your Privacy Is Our Responsibility

Joya 9 VIP Privacy Policy — How Your Information Is Kept Safe

Protecting your personal data is one of our most important responsibilities at Joya 9 VIP. In this policy, we clearly explain what data we collect, why we collect it, and how we keep it secure.

Last updated: January 2026 | Version 2.4
Join safely Read the Terms & Conditions
256-bit SSL
Fully encrypted
Not for sale
Your data is never sold
Your Control
You can request deletion of your data
International Standards
GDPR-Compliant

Regarding This Privacy Policy: By using the Joya 9 VIP website or app, you consent to this privacy policy. Please read it carefully — it is written to protect your data.

Table of contents
Related page
Have a question?

If you have any privacy-related questions, please get in touch with us.

Available 24/7

1About Us — Who are we?

This privacy policy is published on behalf of the entity operating the Joya 9 VIP platform. Joya 9 VIP is an online gaming platform serving players in Bangladesh. Protecting your personal data is both our legal obligation and our ethical commitment.

This policy clearly sets out what data we collect, why we collect it, how we use it, and the steps we take to keep it safe. Joya 9 VIP believes your right to privacy is inviolable.

This Policy Applies To: Joya 9 VIP website, mobile application, and all associated digital services where this policy is referenced.

2What information is collected?

Joya 9 VIP collects only the data necessary to provide its services. We do not ask for anything beyond what is needed.

Information provided directly (at registration):

  • Full name & date of birth (for age verification)
  • Mobile number & email address
  • National ID number (for KYC verification)
  • Payment details (bKash/Nagad/bank account number)
  • District or division of residence

Automatically collected information:

  • IP Address & Device Type
  • Browser information & operating system
  • How long you were on the platform and which pages you visited
  • Login time & location (approximate)
  • Gaming history & transaction records

We never store your full bank card number or password — only encrypted tokens are retained.

3Why is information collected?

Every piece of data Joya 9 VIP collects has a specific reason behind it. Details are outlined below:

Data Type Reason for collection Mandatory?
Full name & date of birth Identity verification & age confirmation Yes
Mobile number OTP verification and notification delivery Yes
Email Address Sending important information & receipts Yes
Payment Information Deposit & Withdrawal Process Yes
NID Number KYC verification (above specified limits) Conditional
IP Address Security & Fraud Prevention Yes
Gaming History Service improvement & personalised offers Optional

4How is information used?

Joya 9 VIP uses your data only for defined and limited purposes. Your information is never sold to third parties for marketing.

  • To create and manage your account
  • To securely process financial transactions
  • To provide customer support services
  • To detect and prevent fraud
  • To meet legal obligations
  • To improve platform services
  • To offer bonuses tailored to your preferences
  • To send security alerts and notifications

Marketing communications: We send promotional messages only with your consent. You may withdraw that consent at any time.

5Data Sharing Policy — Who is your data shared with?

Joya 9 VIP does not sell your data. However, your information may be shared in certain specific circumstances to deliver our services:

  • Payment Provider: To process transactions with bKash, Nagad, and banks.
  • Game Provider: Specific data required to operate Live Casino games and slots.
  • Law Enforcement: Under court order or legal obligation.
  • Security Services: Operating fraud detection systems.

Outside of the circumstances listed above, your data is not shared with any third party.

6Cookies & Tracking Policy

Joya 9 VIP uses cookies on its website. Cookies are small files stored in your browser that help us improve the quality of our services.

  • Essential Cookies: For login sessions and security. These cannot be disabled.
  • Functional Cookies: To remember your preferences (language, settings).
  • Analytics cookies: For platform improvement — collected data is anonymized.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features from functioning correctly.

7What do we do to protect your data?

Joya 9 VIP uses industry-leading security technology to protect your data — not merely for compliance, but because we genuinely treat your information as if it were our own.

  • All data transmissions are protected with 256-bit TLS/SSL encryption.
  • Data stored on servers is secured with AES-256 encryption.
  • Two-factor authentication (2FA) available.
  • Regular security audits and penetration testing.
  • Restricted staff access to data — on a need-to-know basis only.
  • Real-time monitoring to detect suspicious activity.
  • Data backups are stored on secure, separate servers.

Joya 9 VIP has not experienced any major data breach to date. We remain vigilant and continuously update our systems.

8Your Rights — Control Over Your Data

Joya 9 VIP believes you should have full control over your own data. We therefore guarantee the following rights:

Right to access your data

You have the right to know what information we hold about you.

Right to rectification

You may request corrections to inaccurate or outdated information.

Right to erasure

Upon account closure, you may request that specific data be deleted.

Right to object to processing

You may object to the use of your data for marketing purposes.

Data Portability

You may request an export of a copy of your data.

Right to restrict processing

You may request that the processing of your data be restricted under certain circumstances.

To exercise these rights [email protected] Contact us by email. We typically respond within 7 business days.

9How long is information retained?

Joya 9 VIP does not retain data longer than necessary. Retention periods vary by data type:

  • Active account data — retained for the duration the account remains active.
  • Financial transaction records — 5 years (legal requirement).
  • KYC verification documents — retained for 3 years after account closure.
  • Log & security data — 1 year.
  • Marketing preferences — until consent is withdrawn.

After account closure, all data — except that required by law — is securely deleted within 30 days.

10Child protection — data relating to minors

Joya 9 VIP is strictly prohibited for users under 18. We do not knowingly collect personal data from minors.

If we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

If you believe a minor is using our platform, please let us know immediately. We will take swift action.

11Privacy Policy Updates

Joya 9 VIP may update this privacy policy as needed. We will notify you before any significant changes take effect.

  • You will be notified via SMS and email for any significant changes.
  • The effective date of any changes will always be displayed on this page.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

12Contact — privacy-related complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team:

  • Email: [email protected] (response within 2–6 hours)
  • Live chat: available 24/7 — start your message with "Privacy".
  • Complaint resolution timeframe: up to 15 business days.

Joya 9 VIP takes every privacy complaint seriously. We are committed to responding promptly and honestly.

Our Privacy Commitment

The measures taken to protect your data at Joya 9 VIP.

Industry-standard encryption

All your data is protected with 256-bit SSL encryption — the same standard used by banks. It is virtually impossible for hackers to breach.

Sale of data is prohibited

We never sell your data to third parties. This is an unchangeable policy.

Your Data, Your Control

View, correct, or delete — you have full control over your own data.

In plain English

We have explained everything in plain language rather than complex legal terminology.

International Standards

We comply with GDPR and international data protection standards.

Minimum retention period

No data is retained beyond what is necessary. Upon account closure, your data is deleted within 30 days.

General Privacy Questions

No, Joya 9 VIP does not sell your data. Limited information is shared only with partners essential to delivering our services (such as payment gateways) — and they are bound by strict confidentiality agreements.

Yes. After an account is closed, all data beyond what is legally required will be deleted within 30 days. Financial transaction records are retained for 5 years as required by law.

Yes, completely secure. We never store full bank card numbers or mobile banking PINs — only encrypted tokens are used. All payment transmissions are protected with 256-bit SSL.

Yes, at any time. You can opt out of marketing communications via your account settings, or use the "Unsubscribe" or "Stop" option found at the bottom of any SMS or email.

Yes. In the event of a data breach (none has occurred to date), we will notify affected members within 72 hours via SMS and email, along with guidance on steps to take to minimise any risk.
🔐

Play safe, enjoy with peace of mind

Your data is fully secure at Joya 9 VIP. Register now and enjoy the best gaming experience in Bangladesh.

Register securely Log in Responsible Gaming
বাংলা